Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website located at https://kiwimaids.com (the “Site”), which is owned and operated by Kiwi Restoration (“Kiwi Restoration,” “we,” “us,” or “our”). KiwiMaids is the website address and brand name used by Kiwi Restoration. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1) Who We Are

Kiwi Restoration provides restoration and related services in Boston, Massachusetts and surrounding areas and operates this Site under the KiwiMaids brand. Contact us at: Phone 617-665-7865, Address: 285 Cambridge St, Boston, MA 02114, or Email: info@kiwimaids.com (managed by Kiwi Restoration).

2) Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to the Site, servers, or networks connected to the Site.
• Interfere with or disrupt the Site’s operation (including through malware, scraping, or automated abuse).
• Submit false, misleading, or impersonating information through forms or communications.
• Use the Site to transmit unsolicited or unauthorized advertising or spam.

3) Quotes, Estimates, Scheduling, and Service Requests

The Site may allow you to request a quote, estimate, inspection, or call-back. Any information on the Site (including service descriptions, photos, response time references, or general pricing guidance) is provided for informational purposes and may change without notice. These Terms apply only to your use of the Site. Any services we provide are governed by a separate written agreement for your specific job.

• Estimates are not guaranteed until confirmed: Any estimate or quote may depend on an inspection, measurements, scope clarification, material availability, and site conditions.
• Availability: Scheduling and response times may vary based on workload, travel time, weather, and severity of the situation.
• Scope of work: Final scope is determined after assessment. Hidden or secondary damage may require additional work.
• Emergency conditions: During storms or widespread events, response and scheduling may be impacted.

4) Payments, Insurance, and Third Parties

Payment terms (if any) are governed by the written agreement for your specific job. If you choose to involve an insurer or adjuster, you remain responsible for understanding your policy and coverage. We may provide documentation upon request; however, we do not guarantee insurance approval, coverage decisions, or reimbursement amounts.

The Site may reference third-party products or services (including insurance, financing, or external resources). Such references do not constitute an endorsement. We are not responsible for third-party services, policies, or performance.

5) Safety and Information Disclaimer

Restoration and remediation work can involve hazards (e.g., electrical risks, structural issues, contaminated water, smoke residue, and mold). Information provided on the Site is general and may not apply to your situation. You should not rely on Site content as professional advice for your specific conditions. In emergencies, contact appropriate emergency services.

6) Intellectual Property

The Site and its content (including text, images, graphics, logos, designs, and layout) are owned by or licensed to Kiwi Restoration and are protected by applicable intellectual property laws. You may view and print pages for personal, non-commercial use. You may not copy, reproduce, modify, distribute, or create derivative works from Site content without prior written permission.

7) User Submissions (Forms, Photos, Messages)

If you submit information, photos, or messages through the Site, you confirm that the information is accurate to the best of your knowledge and that you have the right to share it. You grant Kiwi Restoration permission to use submitted materials to evaluate your request and provide services (for example, reviewing photos to assess damage). We will handle personal information according to our Privacy Policy.

8) Links and Embedded Content

The Site may include links to third-party websites or embedded content (such as maps or videos). These third-party sites have their own terms and privacy practices. We do not control and are not responsible for third-party content, policies, or practices.

9) No Warranties

The Site is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Kiwi Restoration disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, error-free, or free of harmful components.

10) Limitation of Liability

To the fullest extent permitted by law, Kiwi Restoration and its owners, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Site, including any errors or omissions in content, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Site shall not exceed one hundred U.S. dollars (US $100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11) Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Kiwi Restoration from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, misuse of the Site, or infringement of any rights of a third party.

12) Privacy

Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and safeguard personal information.

13) Changes to the Site and Terms

We may modify, suspend, or discontinue the Site (in whole or in part) at any time without notice. We may also update these Terms from time to time. The “Last Updated” date above indicates when the Terms were most recently revised. Your continued use of the Site after changes means you accept the updated Terms.

14) Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms or the Site shall be brought in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction of such courts.

15) Termination; Severability; No Waiver

We may suspend or terminate your access to the Site at any time if we reasonably believe you have violated these Terms or misused the Site. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

16) Entire Agreement; Assignment

These Terms constitute the entire agreement between you and Kiwi Restoration regarding your use of the Site and supersede any prior or contemporaneous understandings on that subject. We may assign or transfer these Terms (in whole or in part) to an affiliate or successor in connection with a reorganization, merger, sale, or other transfer of assets.

17) Contact Us

If you have questions about these Terms, please contact us: