Privacy Policy

Kiwi Restoration (“Kiwi Restoration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://kiwimaids.com (the “Site”), contact us, request a quote, or use our services. By using the Site, you agree to the practices described in this Privacy Policy.

1) Who We Are

Company: Kiwi Restoration
Website: https://kiwimaids.com
Service Location: Boston, Massachusetts and surrounding areas
Phone: 617-665-7865
Address: 285 Cambridge St, Boston, MA 02114

2) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

A. Information You Provide to Us

Depending on how you interact with the Site or our team, you may provide:

• Contact details (name, email address, phone number, address or service location)
• Request/quote details (type of damage, property type, timing, notes you submit)
• Communications (messages sent through forms, email, or phone; appointment details; follow-up questions)
• Media you submit (photos of damage, documents, attachments)

Please do not submit sensitive information (such as Social Security numbers, medical details, or financial account numbers) through website forms unless we specifically request it using a secure method.

B. Information Collected Automatically

When you browse the Site, we may automatically collect:

• Device and usage data (IP address, browser type, device identifiers, operating system)
• Log data (pages visited, time spent, referring URLs, clicks)
• Approximate location data (derived from IP address)
• Cookie and similar technology data (described below)

C. Information From Third Parties

We may receive information from service providers that help us run the Site and business operations (such as hosting, analytics, security, and form tools), advertising/measurement partners (if enabled), and spam-prevention providers for filtering suspicious activity.

3) How We Use Your Information

We use information for the following business purposes:

• To respond to requests (quotes, appointments, questions, emergency requests)
• To provide and improve our services, including scheduling, dispatch, and customer support
• To communicate with you (phone calls, emails, and text messages when you provide your number and consent where required)
• To maintain the Site (security, troubleshooting, monitoring performance)
• To analyze Site usage and improve content, functionality, and user experience
• To prevent fraud and abuse and protect our rights and property
• To comply with legal obligations and enforce our policies

4) Cookies and Similar Technologies

We use cookies and similar technologies (e.g., pixels, local storage) to operate the Site and understand how it is used. Cookies may be used for strictly necessary Site functions (such as security), preferences, analytics (understanding traffic and interactions), and marketing (if enabled) to measure or improve advertising.

You can control cookies through your browser settings. Blocking certain cookies may impact the Site’s functionality.

5) Contact Forms, Calls, and Messages

If you submit a form (for example, “Get a Quote”) or contact us by phone, we use your information to respond and provide next steps, coordinate scheduling, and support service delivery. If you request emergency assistance, we may use your details to help coordinate a faster response.

Depending on your preferences and applicable law, we may contact you by phone or text about your request and scheduling. Standard message and data rates may apply.

6) Comments (If Enabled)

If comments are enabled on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you use Gravatar, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Gravatar’s privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture may be visible to the public in the context of your comment.

7) Media (If You Upload Images)

If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract such data from images if it is present.

8) Embedded Content From Other Websites

Pages on this Site may include embedded content (e.g., videos, maps, images, articles). Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content according to their own privacy policies.

9) Analytics

We may use analytics tools to understand Site performance and user interactions. These tools may collect information such as device identifiers, IP address, and browsing activity on our Site to provide aggregated reports. You can limit analytics collection by disabling cookies in your browser settings or using available opt-out tools where applicable.

10) How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers who help us operate the Site or provide services (e.g., hosting, email, scheduling, analytics, security). They are authorized to use personal information only as necessary to provide services to us.
• Legal and safety when required to comply with law, legal process, or to protect the rights, property, and safety of Kiwi Restoration, our customers, or others.
• Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets (information may be transferred as part of that transaction).

11) How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to provide services and customer support, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion, we will honor it where possible, but we may retain certain information for legal, security, or legitimate business purposes.

12) Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as access, correction, deletion (subject to legal exceptions), objection or restriction of certain processing, and data portability in some circumstances. To make a request, contact us using the information in the “Contact Us” section. We may need to verify your identity before processing requests.

13) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website or transmission is completely secure. We cannot guarantee absolute security.

14) International Visitors

Kiwi Restoration operates in the United States. If you access the Site from outside the U.S., you understand that information may be transferred to and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

15) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.

16) “Do Not Track” Signals

Some browsers send “Do Not Track” signals. Because there is no consistent industry standard for responding, we do not respond to these signals at this time.

17) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was most recently revised. Your continued use of the Site after changes means you accept the updated policy.

18) Contact Us

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, contact us: